1) This warranty is applicable to the direct sales agreements between any Gewiss Group company (hereinafter “Gewiss”) and the purchasers (hereinafter “”Purchasers” or, individually, the “Purchaser”) of Gewiss lighting products with LED technology (hereinafter “Products” or, individually, the “Product”), being understood that the Products are bought in new conditions, in their original package and complete of their handling instructions.
2) These warranty conditions operate in derogation from Gewiss general sales conditions and are additional to the warranty rights provided by the law in favour of the Purchaser or contractually agreed in writing between Gewiss and the Purchaser himself.
3) This warranty covers the Product defects, which can be demonstrated to be determined by raw material defects, or by constructive or manufacturing defects, for the period indicated in the table below, starting from the date of purchase of the Product, being understood that the number of operating hours cannot exceed 4,200 hours per year.
Product |
|
Warranty period |
Street lighting ranges: Street, Urban and Road
|
|
5 years |
Floodlights range: Smart[Pro], Stadium[Pro] and Spatium[Pro]* |
|
5 years |
Smart[4] range |
|
5 years |
Smart[3]range: Smart[3]e, Smart[3] and Smart[3]Plus |
|
5 years |
Esalite range |
|
5 years |
Elia range |
|
5 years |
All other LED products
|
|
2 years |
Lighting control systems
|
|
2 years |
* Stadium[Pro]: warranty coverage with a limit of 2000h/year use time
Phase out products |
|
Warranty period |
Smart[3] Compact and Super lines |
|
3 years |
Astrid range, except Astrid 75 LED |
|
5 years |
Astrid 75 LED |
|
2 years |
Bolla LED |
|
2 years |
|
4) Products shall not be considered defective when one of the conditions indicated below occurs:
- less than 20% malfunction LEDs in each Product;
- a variation of the light flux not exceeding a value of 0.4%/1,000 of operating hours;
- a failure rate of the driver not exceeding a value of 0.2% per 1,000 of operating hours at an average working temperature not exceeding 35° C; this value shall be increased of a further 0.1% per 1,000 operating hours per each 10° C of average temperature, exceeding 35° C; In any case, the Products shall never work at a temperature exceeding the declared rated maximum ambient temperature (ta);
- Product components subject to wear and tear (such as batteries) and parties subject to a natural aesthetic decay, which does not affect the functionality or the safety of use of the Product.
5) Gewiss, if the Product falls within the scope of this warranty, shall choose – at its sole discretion –whether to refund the Purchaser of the purchase price of the Product, or to repair the Product, or replace it with a Product of equivalent price and equivalent performances.
6) Gewiss, when it chooses to repair the Product, may use new or reconditioned parts, guaranteeing in this case that the substitutive components are equivalent to the substituted ones in terms of performance and reliability. Whatever it is the solution chosen by Gewiss, none of these options involves the change or extension of the original warranty term of validity, i.e. starting from the purchase date of the Product.
7) The Purchaser, subject to forfeiture of the warranty, shall notify the existence of defects to Gewiss e-mail gestioneresi@gewiss.com no later than thirty days from the discovery of the defect, providing at the same time: (i) a document proving the purchase date (for example: purchase invoice) and (ii) the data indicated on the label of the defected Product, including the production lot. Upon receipt of the notification and of the documents indicated above, Gewiss can ask the Purchaser to promptly return the Product directly to Gewiss, or to a sales point authorized by the same.